FAQ
Frequently Asked Questions
Find answers to common questions about Angstrom Shop's industrial equipment, services, and policies.
General Questions
Q: What products does Angstrom Shop specialize in?
A: We specialize in industrial equipment including pressure gauges, water hammer arrestors, test plugs, thermometers, and related testing instruments for professional applications.
Q: Do you serve customers outside the UAE?
A: Yes, we provide international shipping worldwide, including GCC countries, Middle East, North Africa, Europe, and Asia. Contact us for international shipping quotes.
Q: Are your products genuine and new?
A: Absolutely. All our products are genuine, new, and sourced directly from authorized manufacturers. We provide complete documentation and certifications.
Ordering and Payment
Q: How do I place an order?
A: You can place orders through our website, by phone (+971 55 404 3356), or by email (sales@angstromtrading.com). We'll confirm your order and provide payment instructions.
Q: What payment methods do you accept?
A: We accept major credit cards, bank transfers, and other secure payment methods. Payment is required at the time of order confirmation.
Q: Can I get a quote for bulk orders?
A: Yes, we offer competitive pricing for bulk orders. Contact us with your requirements for a customized quote.
Shipping and Delivery
Q: Is shipping free in the UAE?
A: Yes, we provide free shipping to all Emirates in the UAE for both standard and express delivery.
Q: How long does delivery take?
A: UAE standard delivery takes 2-3 business days, express delivery (Dubai, Sharjah, Ajman) takes 1 business day. International shipping varies by destination (5-15 business days).
Q: Can I pick up my order?
A: Yes, you can pick up orders from our facility in Umm Al Quwain. Our pickup hours are Monday-Saturday, 8:00 AM - 6:00 PM.
Q: Do you provide tracking information?
A: Yes, you'll receive tracking information via email once your order ships.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns only for wrong or damaged products within 72 hours of delivery. Products must be unused and in original packaging.
Q: Can I return a product if I ordered the wrong size?
A: Unfortunately, we only accept returns for wrong items shipped by us or damaged products. Please ensure you order the correct specifications.
Q: Can I test the product before deciding to keep it?
A: No, products cannot be used or tested. Any used or tested products cannot be returned for safety and quality reasons.
Product-Specific Questions
Q: How do I select the right pressure gauge?
A: Consider your pressure range, accuracy requirements, connection type, dial size, and media compatibility. Our technical team can assist with selection.
Q: What size water hammer arrestor do I need?
A: Sizing depends on your system's flow rate, pressure, and pipe diameter. Contact our technical support for proper sizing calculations.
Q: Do test plugs come with warranties?
A: No, test plugs are rubber components subject to wear from multiple uses and are sold without warranty coverage.
Q: How accurate are your thermometers?
A: Accuracy varies by model and range. Typical industrial thermometers have ±1-2% accuracy. Check individual product specifications for exact accuracy ratings.
Technical Support
Q: Do you provide installation guidance?
A: Yes, we provide installation procedures, mounting specifications, and technical guidance for all our products.
Q: Can you help me troubleshoot equipment issues?
A: Absolutely. Our technical team provides troubleshooting support, diagnostic assistance, and maintenance recommendations.
Q: Do you offer training on product usage?
A: Yes, we provide product operation training, maintenance instruction, and safety protocol education.
Warranties
Q: What warranty coverage do you provide?
A: Pressure gauges and thermometers have 12-month warranties, water hammer arrestors have 24-month warranties. Test plugs have no warranty due to their consumable nature.
Q: What does the warranty cover?
A: Warranties cover manufacturing defects, material failures, and premature failure under normal operating conditions. They don't cover misuse, wear and tear, or damage from improper installation.
Q: How do I make a warranty claim?
A: Contact us immediately with your purchase invoice, product details, and problem description. We'll evaluate your claim and provide resolution.
Quality and Certifications
Q: What quality standards do your products meet?
A: Our products meet relevant industry standards including ASME, ANSI, DIN, BS, and local UAE/GCC standards.
Q: Do you provide calibration certificates?
A: Yes, calibration certificates are provided where applicable, particularly for precision instruments like pressure gauges and thermometers.
Business Information
Q: What are your business hours?
A: Monday-Saturday, 8:00 AM - 6:00 PM. We're closed on Sundays.
Q: Where are you located?
A: Our logistics facility is located at Yaas 2 Building, Umm Al Quwain, UAE. We're licensed in Dubai and serve customers across the UAE and internationally.
Q: Do you work with contractors and businesses?
A: Yes, we serve contractors, engineers, facility managers, and industrial professionals. We offer competitive pricing for business accounts.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us:
Angstrom Building Materials Trading LLC
Phone: +971 55 404 3356
Email: sales@angstromtrading.com
Business Hours: Monday-Saturday, 8:00 AM - 6:00 PM
Our team is here to help with any questions about our industrial equipment and services.